job description
Join Sejati Group as a Captain Service in our exclusive Premium Lifestyle Club, where luxury meets exceptional hospitality. This role offers a unique opportunity to lead a high-performing team while delivering world-class service to VIP guests in a sophisticated, high-end environment.
As the face of our club, you will oversee guest experiences, ensure seamless operations, and maintain the highest standards of service excellence. With a focus on career growth, this position is ideal for ambitious professionals passionate about hospitality, leadership, and creating unforgettable moments for discerning clientele.
Based in the vibrant and culturally rich regions of Bali—including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung—you’ll work in some of the most sought-after destinations in the world, surrounded by luxury, innovation, and a dynamic team.
Responsibility
- Lead and supervise a team of service staff to ensure exceptional guest experiences.
- Personally handle VIP guests, anticipating their needs and exceeding expectations.
- Oversee daily operations, including reservations, seating arrangements, and service flow.
- Maintain high standards of cleanliness, presentation, and professionalism in all areas.
- Collaborate with management to develop and implement service strategies.
- Resolve guest concerns promptly and discreetly, ensuring satisfaction.
- Train and mentor staff to uphold the club’s luxury service standards.
- Monitor inventory and coordinate with other departments to ensure seamless service.
Qualifications
- Minimum 3 years of experience in a leadership role within high-end F&B or hospitality.
- Proven track record in managing VIP guest experiences in premium establishments.
- Excellent communication, interpersonal, and problem-solving skills.
- Fluency in English; additional languages (e.g., Indonesian, Mandarin) are a plus.
- Strong leadership abilities with a focus on team development and motivation.
- Deep understanding of luxury service standards and etiquette.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Diploma or degree in Hospitality Management or related field is preferred.