job description
Join PERSOL as a Call Centre Agent in Bank and kickstart your career in the banking sector with a competitive salary package and excellent growth opportunities. This role is perfect for individuals who thrive in customer service and are looking to gain valuable experience in the financial industry. Enjoy the benefits of a PM shift with attractive shift allowances, making this an ideal position for those seeking a balanced work-life schedule.
As a Call Centre Agent, you will be the first point of contact for customers, providing exceptional service and support. This role offers a dynamic work environment where you can develop your communication skills, problem-solving abilities, and financial knowledge. With PERSOL's commitment to employee development, you will have access to training programs and career advancement opportunities.
If you are passionate about customer service and eager to build a career in banking, this is the perfect opportunity for you. Apply now and take the first step towards a rewarding career with PERSOL.
Responsibility
- Handle inbound and outbound calls from customers, providing exceptional service and support.
- Assist customers with account inquiries, transactions, and general banking questions.
- Resolve customer complaints and issues in a timely and professional manner.
- Maintain accurate records of customer interactions and transactions.
- Provide information about banking products and services, promoting customer engagement and satisfaction.
- Collaborate with team members to ensure a seamless customer experience.
- Adhere to banking regulations and company policies to ensure compliance and security.
- Participate in training programs to enhance product knowledge and customer service skills.
Qualifications
- High school diploma or equivalent; additional education in finance or customer service is a plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Basic knowledge of banking products and services is preferred.
- Proficiency in using computer systems and customer service software.
- Flexibility to work in PM shifts and adapt to changing schedules.
- Positive attitude and a commitment to providing exceptional customer service.