job description
Join Marks and Spencer as a Cafe Manager and lead a dynamic team in delivering exceptional food service experiences across our vibrant locations in Bali. This role offers a unique opportunity to drive commercial success while ensuring the highest standards of food safety and customer satisfaction. If you are a passionate leader with a flair for hospitality, we invite you to be part of our mission to create memorable dining experiences.
As a Cafe Manager, you will oversee daily operations, manage staff, and implement strategies to maximize sales and minimize losses. Your leadership will be key in maintaining operational excellence and fostering a positive work environment. This position is ideal for individuals who thrive in fast-paced settings and are committed to delivering quality service.
Responsibility
- Oversee daily cafe operations, ensuring smooth service and customer satisfaction.
- Manage and train staff, fostering a culture of excellence and teamwork.
- Implement food safety and hygiene standards in compliance with local regulations.
- Develop and execute sales strategies to drive revenue and minimize waste.
- Monitor inventory levels and place orders to maintain optimal stock.
- Handle customer inquiries and resolve complaints professionally.
- Collaborate with the marketing team to promote cafe offerings and events.
- Ensure compliance with company policies and industry best practices.
Qualifications
- Proven experience in cafe or restaurant management.
- Strong leadership and team management skills.
- Knowledge of food safety regulations and hygiene standards.
- Excellent communication and customer service skills.
- Ability to work under pressure and manage multiple tasks.
- Proficiency in inventory management and cost control.
- Flexibility to work in shifts, including weekends and holidays.
- Passion for the hospitality industry and a commitment to quality.