job description
Join Wah Chan as a Business Support Executive in the vibrant heart of Bali and play a pivotal role in shaping exceptional customer experiences. This dynamic position is perfect for a detail-oriented professional passionate about customer relationship management (CRM), data-driven decision-making, and innovative retention strategies.
As part of our growing team, you will be at the forefront of executing targeted CRM campaigns, analyzing customer behavior, and implementing initiatives to boost engagement and loyalty. Your contributions will directly impact customer satisfaction and business growth in a fast-paced, collaborative environment.
Based in Canggu, Bali, this role offers the unique opportunity to work in a tropical paradise while advancing your career in a globally connected company. Whether you're a seasoned professional or an ambitious individual looking to make your mark, this position provides the tools, support, and challenges to help you thrive.
Responsibility
- Develop and execute CRM campaigns to enhance customer engagement and retention.
- Analyze customer data to identify trends, insights, and opportunities for improvement.
- Collaborate with cross-functional teams to align customer support strategies with business objectives.
- Monitor and report on key performance metrics related to customer satisfaction and retention.
- Implement loyalty programs and initiatives to increase customer lifetime value.
- Provide timely and professional support to resolve customer inquiries and concerns.
- Maintain and update customer databases to ensure accuracy and relevance.
- Contribute to the continuous improvement of customer service processes and tools.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum of 2 years of experience in customer support, CRM, or a similar role.
- Proficient in CRM software (e.g., Salesforce, HubSpot, Zoho) and data analysis tools.
- Strong communication and interpersonal skills with a customer-centric mindset.
- Analytical thinking with the ability to interpret data and generate actionable insights.
- Excellent organizational skills and attention to detail.
- Ability to work independently and collaboratively in a fast-paced environment.
- Fluency in English; additional languages are a plus.