job description
Join Intrias Mandiri Sejati, a leading innovator in insurance technology, as our Business Analyst (CLP - Customer Loyalty Program) in the vibrant tech hub of Bali. This role is perfect for a data-driven professional passionate about transforming customer experiences through technology and strategic insights. As part of our dynamic team, you will bridge the gap between business objectives and technical solutions, driving growth in our insurance sales and customer retention programs.
In this role, you will analyze customer behavior, optimize loyalty programs, and collaborate with cross-functional teams to enhance our digital platforms. Baliâs thriving tech ecosystemâspanning Canggu, Ubud, Denpasar, and beyondâoffers an inspiring backdrop for professionals eager to make an impact in fintech and insurtech. Whether you're based in a co-working space in Canggu or a beachside office in Jimbaran, youâll enjoy a flexible, results-driven work environment with opportunities for career growth.
If you thrive in a fast-paced, innovative setting and want to shape the future of insurance technology in Indonesia, weâd love to hear from you. Apply now and take the next step in your career with a company that values creativity, collaboration, and cutting-edge solutions.
Responsibility
- Analyze customer data and behavior to identify trends, opportunities, and areas for improvement in our Customer Loyalty Program (CLP).
- Collaborate with sales, marketing, and IT teams to design and implement data-driven strategies for customer retention and upselling.
- Develop and maintain dashboards and reports to track KPIs, such as customer engagement, conversion rates, and program ROI.
- Translate business requirements into technical specifications for developers, ensuring seamless integration of loyalty program features into our digital platforms.
- Conduct market research and competitive analysis to benchmark our CLP against industry standards and best practices.
- Work closely with stakeholders to gather feedback and iterate on program features to enhance user experience and satisfaction.
- Monitor and evaluate the performance of loyalty initiatives, providing actionable insights to optimize program effectiveness.
- Support training and onboarding for internal teams and external partners on CLP tools and processes.
Qualifications
- Bachelorâs degree in Business Administration, Information Technology, Data Science, or a related field.
- Minimum of 2-3 years of experience as a Business Analyst, preferably in the insurance, fintech, or e-commerce sectors.
- Strong analytical skills with proficiency in tools like SQL, Excel, Tableau, or Power BI for data visualization and reporting.
- Experience with customer loyalty programs, CRM systems, or digital sales platforms is a plus.
- Excellent communication and stakeholder management skills, with the ability to translate technical concepts for non-technical audiences.
- Familiarity with Agile methodologies and project management tools (e.g., Jira, Trello).
- Self-motivated, detail-oriented, and able to work independently in a remote or hybrid environment.
- Fluency in English and Bahasa Indonesia; additional languages are a bonus.