job description
Join Lexmark International as a Break Fix Management Specialist and play a pivotal role in ensuring seamless technical support and service delivery. In this dynamic position, you will monitor, manage, and resolve Break Fix Work Orders (WOs) to maintain optimal operational efficiency for our clients. Based in the vibrant regions of Bali, this role offers an exciting opportunity to work in a fast-paced environment while contributing to the success of a global leader in printing and imaging solutions.
As a Break Fix Management Specialist, you will be the go-to expert for troubleshooting and resolving technical issues, ensuring minimal downtime and maximum customer satisfaction. Your analytical skills and problem-solving abilities will be key in diagnosing issues, coordinating with cross-functional teams, and implementing effective solutions. If you are passionate about technology, thrive in a collaborative setting, and are eager to make an impact, this is the perfect role for you.
Lexmark International is committed to fostering a culture of innovation, excellence, and continuous learning. We offer competitive compensation, comprehensive benefits, and opportunities for career growth in a supportive and inclusive work environment.
Responsibility
- Monitor and manage Break Fix Work Orders (WOs) to ensure timely resolution and minimal disruption to operations.
- Diagnose and troubleshoot technical issues related to hardware, software, and network systems.
- Coordinate with internal teams, vendors, and clients to facilitate effective problem resolution.
- Document and track all break-fix activities, including root cause analysis and corrective actions taken.
- Provide technical guidance and support to junior team members and end-users.
- Escalate complex issues to higher-level support teams when necessary, ensuring smooth handovers and follow-ups.
- Maintain accurate records of all break-fix incidents, resolutions, and customer interactions.
- Continuously improve processes and procedures to enhance efficiency and customer satisfaction.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in technical support, IT service management, or a similar role.
- Strong knowledge of hardware, software, and network troubleshooting.
- Excellent problem-solving and analytical skills with a keen attention to detail.
- Effective communication and interpersonal skills to interact with team members and clients.
- Ability to work under pressure and manage multiple tasks in a fast-paced environment.
- Familiarity with IT service management tools and ticketing systems.
- Certifications such as ITIL, CompTIA A+, or similar are a plus.