job description
Join Carsome, Southeast Asiaâs leading used car e-commerce platform, as a Branch Support Administrator (Loan Processing) and play a pivotal role in streamlining our loan processing operations. This remote position is perfect for detail-oriented professionals based in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung) who thrive in fast-paced administrative environments.
In this role, youâll be the backbone of our branch operations, ensuring seamless loan documentation, compliance, and customer service. Youâll collaborate with cross-functional teams, including sales, finance, and legal, to facilitate smooth loan approvals and disbursements. If youâre passionate about process optimization, have a knack for numbers, and enjoy supporting high-volume transactions, this is your opportunity to grow with a dynamic, tech-driven company.
Carsome offers a hybrid/remote work culture, competitive compensation, and a chance to be part of a mission to revolutionize the automotive industry. Whether youâre in Ubudâs creative hub or Cangguâs digital nomad scene, youâll enjoy flexibility while contributing to a high-impact team.
Apply now and take the next step in your administrative career with Carsome!
Responsibility
- Process and verify loan applications, ensuring accuracy and completeness of documentation.
- Coordinate with sales teams to gather required customer information and supporting documents for loan approvals.
- Maintain and update loan processing records in the companyâs CRM and internal systems.
- Ensure compliance with regulatory requirements and internal policies for loan processing and disbursement.
- Liaise with financial institutions and third-party vendors to facilitate smooth loan approvals and disbursements.
- Generate reports on loan processing metrics, including turnaround times, approval rates, and customer feedback.
- Provide administrative support to branch operations, including filing, data entry, and customer inquiries.
- Assist in resolving discrepancies or issues related to loan documentation or customer accounts.
Qualifications
- Minimum Diploma or Bachelorâs degree in Business Administration, Finance, or a related field.
- At least 1-2 years of experience in loan processing, administrative support, or a similar role in the financial or automotive industry.
- Strong attention to detail and ability to manage high-volume documentation with accuracy.
- Proficiency in Microsoft Office (Excel, Word) and experience with CRM or loan management systems.
- Excellent communication skills in English (written and verbal) for liaising with internal teams and external partners.
- Ability to work independently in a remote setting with minimal supervision.
- Familiarity with Indonesian financial regulations and loan processing procedures is a plus.
- Problem-solving mindset with the ability to multitask and meet deadlines in a fast-paced environment.