job description
Aurora Italia is seeking a dynamic and experienced Branch Supervisor/Manager to lead our retail operations in the vibrant regions of Bali. This role is perfect for a motivated individual with a passion for retail management, customer service, and team leadership. As the face of our brand in this key location, you will drive sales, ensure operational excellence, and deliver an exceptional shopping experience to our customers.
Join a company that values innovation, customer satisfaction, and employee growth. With a competitive salary, opportunities for career advancement, and a supportive work environment, this is your chance to make a significant impact in the retail industry.
Responsibility
- Oversee daily branch operations, including sales, inventory management, and customer service.
- Lead, train, and motivate a team of retail associates to achieve sales targets and performance goals.
- Ensure compliance with company policies, procedures, and standards.
- Monitor and analyze sales performance, implementing strategies to drive growth and profitability.
- Handle customer inquiries, complaints, and feedback professionally and efficiently.
- Maintain a clean, organized, and visually appealing store environment.
- Coordinate with the head office on promotions, stock replenishment, and marketing initiatives.
- Develop and implement local marketing strategies to attract and retain customers.
Qualifications
- Proven experience in retail management or a similar supervisory role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to analyze sales data and make data-driven decisions.
- Customer-focused mindset with a passion for delivering exceptional service.
- Knowledge of retail operations, inventory management, and visual merchandising.
- Flexibility to work in a fast-paced environment, including weekends and holidays.
- Proficiency in using retail management software and POS systems.