job description
Join Maju Motor Indonesia as a Branch Service Manager and lead our after-sales service operations in Bali. This is a unique opportunity to oversee a dynamic team, ensure customer satisfaction, and drive operational excellence in the automotive industry. As the Branch Service Manager, you will play a pivotal role in maintaining service quality, optimizing workflows, and fostering strong customer relationships.
Based in the vibrant regions of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will have the chance to work in a fast-paced environment while enjoying the beauty and culture of Bali. If you are a results-driven professional with a passion for automotive service management, we invite you to apply and take the next step in your career with us.
Responsibility
- Oversee daily operations of the after-sales service department, ensuring efficiency and adherence to company standards.
- Lead, mentor, and develop a team of service advisors and technicians to deliver exceptional customer service.
- Monitor and improve key performance indicators (KPIs) related to service quality, customer satisfaction, and operational efficiency.
- Coordinate with other departments to ensure seamless workflow and timely resolution of customer issues.
- Implement and enforce company policies, procedures, and safety protocols within the service branch.
- Manage inventory of spare parts and tools, ensuring availability and cost-effective procurement.
- Handle customer complaints and escalations professionally, ensuring timely and satisfactory resolutions.
- Prepare and present regular reports on branch performance, challenges, and improvement initiatives.
Qualifications
- Bachelor's degree in Mechanical Engineering, Automotive Engineering, Business Administration, or a related field.
- Minimum of 5 years of experience in automotive service management or a similar role.
- Proven leadership skills with experience managing a team of service professionals.
- Strong understanding of automotive service processes, customer service principles, and industry best practices.
- Excellent communication, problem-solving, and decision-making skills.
- Proficiency in using service management software and Microsoft Office Suite.
- Ability to work under pressure and meet tight deadlines in a fast-paced environment.
- Fluency in English and Bahasa Indonesia is preferred.