job description
Join Superskin Beauty Clinic, a leading name in premium beauty and wellness services, as our Branch Manager in Bali! We are expanding our presence across key locations in Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, and are seeking a dynamic and results-driven leader to drive growth, operational excellence, and customer satisfaction.
As the Branch Manager, you will be the face of Superskin Beauty Clinic in your assigned location, responsible for overseeing daily operations, managing a high-performing team, and ensuring our clients receive exceptional service. This role is perfect for a strategic thinker with a passion for sales, marketing, and customer experience in the beauty, wellness, or hospitality industry.
You will collaborate closely with our corporate team to implement marketing strategies, optimize revenue streams, and maintain the highest standards of service delivery. If you thrive in a fast-paced environment, have a knack for building strong client relationships, and are eager to grow with a reputable brand, this is the opportunity for you!
Superskin Beauty Clinic offers a competitive compensation package, professional development opportunities, and a supportive work culture. Join us and be part of a team that is redefining beauty and wellness in Indonesia!
Responsibility
- Oversee daily branch operations, ensuring smooth and efficient service delivery to clients.
- Lead, mentor, and motivate a team of beauty consultants, therapists, and support staff to achieve performance targets.
- Develop and implement local marketing and sales strategies to drive client acquisition and retention.
- Monitor branch performance metrics, including revenue, customer satisfaction, and operational efficiency, and report to corporate management.
- Ensure compliance with company policies, industry regulations, and health and safety standards.
- Build and maintain strong relationships with clients, vendors, and community partners to enhance brand visibility.
- Manage inventory, supplies, and equipment to ensure optimal stock levels and minimize waste.
- Handle customer inquiries, feedback, and complaints professionally to maintain a positive brand image.
Qualifications
- Minimum Diploma (D3) in any field; a degree in Business, Marketing, or a related discipline is a plus.
- At least 1 year of experience in sales and marketing, preferably in the F&B, hospitality, clinic, or retail industry.
- Proven leadership skills with the ability to manage and inspire a team in a customer-facing environment.
- Strong communication and interpersonal skills, with fluency in English and Bahasa Indonesia.
- Excellent problem-solving abilities and a results-driven mindset.
- Familiarity with beauty, wellness, or healthcare services is highly desirable.
- Proficiency in Microsoft Office and basic POS systems; experience with CRM tools is a plus.
- Ability to work flexible hours, including weekends and holidays, as required by the role.