job description
Join SMJ Teratai, a leading name in Banking & Financial Services, as a Branch Management & Surveillance Officer in beautiful Bali. This pivotal role ensures the smooth, secure, and compliant operation of our branch while driving performance and customer satisfaction.
As the backbone of branch integrity, you will oversee daily operations, enforce Standard Operating Procedures (SOPs), and lead audit preparations to maintain the highest standards of financial governance. Your leadership will empower staff through training, issue resolution, and proactive risk management, all while fostering a culture of excellence and security.
This is a unique opportunity to combine operational leadership with financial surveillance in a dynamic, customer-centric environment. If you thrive in roles that demand precision, accountability, and strategic problem-solving, we invite you to apply and help shape the future of our Bali branch.
Responsibility
- Oversee daily branch operations to ensure efficiency, compliance, and alignment with company policies and regulatory standards.
- Monitor and enforce adherence to Standard Operating Procedures (SOPs) across all branch activities, including transactions, customer service, and internal controls.
- Lead and coordinate internal and external audits, ensuring readiness by maintaining accurate records and implementing corrective actions as needed.
- Develop and deliver training programs for staff on compliance, security protocols, and best practices in financial services.
- Investigate and resolve operational or customer-related issues promptly, escalating critical matters to senior management when necessary.
- Implement and maintain robust security measures to safeguard branch assets, data, and premises against fraud or breaches.
- Analyze branch performance metrics and identify opportunities to enhance sales, service quality, and operational efficiency.
- Collaborate with cross-functional teams to streamline processes and introduce improvements that drive branch growth and customer satisfaction.
Qualifications
- Bachelor’s degree in Finance, Business Administration, Accounting, or a related field. Advanced degrees or certifications (e.g., CFA, CPA, or banking certifications) are a plus.
- Minimum 3–5 years of experience in branch operations, compliance, or surveillance within the banking/financial services sector.
- In-depth knowledge of financial regulations, anti-money laundering (AML) laws, and internal audit processes.
- Proven leadership skills with experience in training, mentoring, and managing teams in a high-stakes environment.
- Strong analytical and problem-solving abilities, with a keen eye for detail and risk assessment.
- Excellent communication and interpersonal skills to liaise with staff, customers, and regulatory bodies.
- Proficiency in financial software, surveillance tools, and Microsoft Office Suite (Excel, Word, PowerPoint).
- Fluency in English (written and spoken); knowledge of Indonesian (Bahasa) is advantageous.