job description
Are you looking to kickstart your career in the financial sector with the Philippines' leading bank? BDO Unibank is seeking a highly motivated and detail-oriented Client Service Associate to join our branch banking team in Cebu.
In this role, you will be the face of BDO, providing exceptional service to our diverse clientele. You will be responsible for ensuring that all over-the-counter transactions are processed with the highest level of accuracy, efficiency, and professionalism. We are looking for individuals who are not only excellent with numbers but also possess a genuine passion for helping people achieve their financial goals. If you thrive in a fast-paced environment and are committed to delivering world-class service, we want to hear from you.
As a BDO Client Service Associate, you will gain invaluable experience in retail banking operations, compliance, and customer relationship management, setting a strong foundation for your professional growth within our organization.
Responsibility
- Perform accurate and timely processing of over-the-counter transactions, including deposits, withdrawals, and remittances.
- Provide comprehensive information on BDO products and services to address customer inquiries.
- Ensure strict adherence to bank policies, security protocols, and regulatory compliance standards.
- Maintain a high level of accuracy in handling cash and balancing daily transaction logs.
- Proactively identify opportunities to cross-sell banking products that suit the customers' financial needs.
- Resolve customer concerns and feedback with empathy and professional decorum.
- Assist in branch administrative tasks and support the team in achieving operational excellence.
Qualifications
- Bachelor’s degree in Business Administration, Finance, Accountancy, or any related field.
- Fresh graduates with high academic standing are encouraged to apply; prior experience in banking or customer service is an advantage.
- Excellent verbal and written communication skills in English and Filipino/Visayan.
- Strong interpersonal skills with a service-oriented mindset.
- High level of integrity, attention to detail, and ability to handle high-volume transactions under pressure.
- Proficiency in basic computer applications (MS Office).
- Willingness to be assigned in any BDO branch within Cebu.