job description
Are you a detail-oriented professional looking to build a rewarding career in the financial services sector? BDO Unibank, the Philippines' leading bank, is seeking a dedicated Branch Banking Client Service Associate to join our team in Cebu. As the frontline representative of our brand, you will play a pivotal role in ensuring our customers receive efficient, accurate, and professional service for their daily banking needs.
In this role, you will be the face of BDO for many of our clients. You will manage high-volume over-the-counter transactions, ensure strict compliance with banking regulations, and maintain the highest standards of integrity and accuracy. We are looking for individuals who are passionate about customer excellence and eager to grow within a dynamic banking environment.
At BDO, we invest in our employees by providing continuous training, clear career progression paths, and a supportive workplace culture. If you have a passion for numbers, a talent for customer service, and the drive to succeed in a fast-paced retail banking setting, we invite you to apply today.
Responsibility
- Process over-the-counter deposit and withdrawal transactions with high accuracy and speed.
- Handle foreign currency exchange and fund transfer requests according to bank protocols.
- Maintain a clean, organized, and secure workstation in compliance with branch audit standards.
- Resolve client inquiries regarding account balances, transaction histories, and bank services.
- Cross-sell bank products and services to address customer financial needs.
- Ensure strict adherence to Anti-Money Laundering (AML) policies and KYC (Know Your Customer) procedures.
- Balance cash drawers and reconcile daily transaction reports at the end of each business day.
Qualifications
- Bachelor's degree in Business Administration, Finance, Accounting, Management, or any related course.
- Fresh graduates are welcome to apply; previous experience in cash handling or customer service is a distinct advantage.
- Strong numerical ability and high level of attention to detail.
- Excellent verbal and written communication skills in both English and Filipino/local dialect.
- Highly proficient in Microsoft Office Suite (Excel, Word).
- Strong sense of integrity, reliability, and professional ethics.
- Ability to work effectively in a high-pressure, fast-paced retail environment.