job description
Join Permata Bank as a Banking Associate in our dynamic Customer Service & Digital Banking Program, based in the vibrant region of Badung, Bali. This role is perfect for detail-oriented professionals passionate about delivering exceptional financial services while driving digital banking adoption among our valued clients.
As a key member of our team, you will play a pivotal role in ensuring accuracy in financial transactions, providing world-class customer service, and actively educating clients on the benefits of modern digital banking solutions. Your contributions will directly enhance customer satisfaction and operational efficiency in one of Indonesia’s leading financial institutions.
Permata Bank offers a competitive salary, comprehensive training, and a collaborative work environment where your skills in client relations, transaction processing, and financial literacy will be valued and developed. If you thrive in a fast-paced setting and are eager to grow in the banking sector, this is your opportunity to make a meaningful impact.
Responsibility
- Process and verify financial transactions with meticulous attention to detail to ensure accuracy and compliance.
- Provide personalized customer service, addressing inquiries, resolving issues, and building long-term client relationships.
- Educate customers on digital banking platforms, including mobile and online banking, to promote adoption and self-service usage.
- Assist clients with account openings, loan applications, and other banking services in accordance with bank policies.
- Maintain up-to-date knowledge of banking products, services, and digital tools to offer informed recommendations.
- Collaborate with team members to streamline service delivery and improve operational efficiency.
- Prepare and submit daily transaction reports and other required documentation accurately and on time.
- Uphold high ethical standards and confidentiality in all customer interactions and data handling.
Qualifications
- Minimum Diploma (D3) or Bachelor’s degree in Finance, Banking, Business Administration, or a related field.
- Proven experience in customer service, banking, or financial services (fresh graduates with strong potential are encouraged to apply).
- Excellent communication and interpersonal skills in both English and Bahasa Indonesia.
- Strong attention to detail and numerical accuracy for transaction processing.
- Proficiency in basic computer applications and a willingness to learn digital banking systems.
- Ability to work independently and in a team under tight deadlines in a fast-paced environment.
- Passion for delivering exceptional service and educating customers on financial solutions.
- Familiarity with Indonesian banking regulations and compliance standards is a plus.