job description
Are you a passionate individual with a love for delicious treats and a knack for creating memorable customer experiences? VERONA BAKE (M) SDN BHD, a renowned name in exquisite baked goods, is seeking a vibrant and dedicated Bakery Service Crew to join our team in the beautiful and bustling locale of Bali, Indonesia.
At VERONA BAKE, we believe that every visit should be a delightful journey, and our Service Crew members are the heart of that experience. As the friendly face of our bakery, you'll be instrumental in sharing our delectable range of pastries, cakes, and beverages, connecting with customers, and ensuring every interaction leaves them with a smile. This is more than just a job; it's an opportunity to immerse yourself in a dynamic hospitality environment, enhance your customer service skills, and contribute to a team that prides itself on quality and warmth.
We're looking for someone who thrives in a fast-paced setting, has an infectious positive attitude, and is eager to learn and grow within the food and beverage industry. If you’re ready to become an essential part of a beloved bakery, help craft an inviting atmosphere, and make every day a little sweeter for our patrons and colleagues alike, then we encourage you to apply!
Responsibility
- Warmly greet customers, provide menu information, and assist them in selecting bakery items and beverages.
- Operate point-of-sale (POS) systems, handle cash and electronic payments accurately, and process orders efficiently.
- Prepare and serve a variety of beverages, including coffee, tea, and other drinks, adhering to company standards.
- Maintain impeccable cleanliness and organization of the front-of-house area, including display cases, seating, and service counters.
- Restock display shelves with fresh baked goods and ensure product presentation is appealing and well-maintained throughout the day.
- Address customer inquiries, resolve complaints politely and effectively, ensuring a positive resolution and customer satisfaction.
- Collaborate effectively with kitchen staff and other team members to ensure smooth operations and a cohesive work environment.
- Adhere to all food safety and hygiene regulations to ensure a safe and sanitary environment for customers and staff.
Qualifications
- Previous experience (1+ years) in a customer service role, preferably within the hospitality, cafe, or food and beverage industry.
- Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Strong attention to detail, particularly in handling cash and maintaining cleanliness standards.
- A proactive attitude, eagerness to learn, and a commitment to providing outstanding customer service.
- Ability to work flexible hours, including weekends and public holidays, as per operational needs.
- Basic knowledge of food safety and hygiene practices is a plus.
- Proficiency in English is required; knowledge of Bahasa Indonesia is advantageous.