job description
Are you a fluent Bahasa Indonesia speaker with a passion for delivering exceptional customer service? E-Solutions Inc is expanding its team in Bali, Indonesia, and we’re looking for dynamic individuals to join us as Customer Service Representatives (CSR).
This is a fantastic opportunity for fresh graduates or professionals with no prior BPO experience to kickstart a rewarding career in a global customer service environment. If you have strong communication skills in Bahasa Indonesia and a customer-first mindset, we want to hear from you!
As part of our team, you’ll work in a supportive, multicultural environment while helping international clients with their inquiries. Enjoy the vibrant lifestyle of Bali while building a stable and fulfilling career with competitive compensation and growth opportunities.
Responsibility
- Handle inbound and outbound customer interactions via phone, email, and chat in Bahasa Indonesia.
- Provide accurate, timely, and professional responses to customer inquiries, complaints, and requests.
- Document all customer interactions in the CRM system with attention to detail.
- Collaborate with team members to resolve complex customer issues and escalate when necessary.
- Maintain a positive and empathetic attitude while ensuring customer satisfaction.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Participate in training sessions to stay updated on product knowledge and service best practices.
- Contribute to team performance goals and continuous improvement initiatives.
Qualifications
- Fluent in Bahasa Indonesia (written and verbal) with good English proficiency.
- High school diploma or equivalent; fresh graduates are welcome.
- No prior BPO experience required, but customer service experience is a plus.
- Excellent communication, listening, and problem-solving skills.
- Strong computer literacy (MS Office, CRM tools, etc.).
- Ability to work in shifting schedules, including weekends and holidays.
- Self-motivated, adaptable, and team-oriented.
- Based in or willing to relocate to Bali, Indonesia.