job description
Are you a detail-oriented ServiceM8 expert with a passion for streamlining operations in the pest control industry? Our client, a leading pest management provider, is seeking a dedicated Back-Office Operations Assistant to join their team in Bali, Indonesia.
In this role, you will play a pivotal part in ensuring smooth administrative and operational workflows, leveraging your expertise in ServiceM8 to enhance efficiency, accuracy, and customer satisfaction. This is a fantastic opportunity for an organized professional to contribute to a dynamic and growing business in a tropical, fast-paced environment.
If you thrive in a structured yet agile setting and have a knack for problem-solving, we’d love to hear from you. Apply today to take the next step in your career in pest control operations!
Responsibility
- Manage and update ServiceM8 software to track pest control service schedules, client records, and technician assignments.
- Process and verify service orders, invoices, and work orders with meticulous attention to detail.
- Coordinate between field technicians, clients, and management to ensure seamless service delivery.
- Maintain accurate digital and physical records of pest control treatments, follow-ups, and compliance documentation.
- Generate reports on service performance, client feedback, and operational metrics for management review.
- Handle customer inquiries, resolve administrative issues, and escalate concerns as needed.
- Assist in inventory management for pest control supplies and equipment.
- Ensure all back-office processes adhere to company policies and industry regulations.
Qualifications
- Proven experience as an Operations Assistant, Administrative Assistant, or similar role, preferably in pest control or field services.
- Advanced proficiency in ServiceM8 or similar field service management software (required).
- Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
- Excellent written and verbal communication skills in English.
- High attention to detail, especially in data entry and documentation.
- Familiarity with basic accounting principles and invoice processing is a plus.
- Ability to work independently and collaboratively in a remote or hybrid setting.
- Bachelor’s degree in Business Administration, Management, or a related field is preferred.