job description
Join SVC PH Inc., a leading provider of administrative and back-office solutions, as a Back Office Non-Voice Specialist in the vibrant and culturally rich island of Bali! This is an exceptional opportunity to work in a dynamic, remote-friendly environment while enjoying the tropical lifestyle of Canggu, Ubud, Denpasar, or other key locations in Bali.
As a Back Office Non-Voice Specialist, you will play a crucial role in ensuring seamless administrative operations, supporting healthcare professionals, and maintaining accurate medical records. This role is perfect for detail-oriented individuals with strong organizational skills and a passion for process improvement. You’ll collaborate with cross-functional teams to streamline workflows, enhance efficiency, and contribute to the overall success of our operations.
We offer a competitive salary package of IDR 45,000,000 - 50,000,000 per month, along with a signing bonus of IDR 15,000,000 to welcome you to the team! Enjoy a supportive work culture, opportunities for professional growth, and the flexibility to work in one of the world’s most desirable locations. If you’re ready to take your career to the next level while enjoying the best of Bali’s work-life balance, apply now!
Note: This role is open to candidates based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung.
Responsibility
- Process and manage incoming and outgoing authorization requests with accuracy and efficiency.
- Communicate professionally with clinicians via email to coordinate visits, updates, and follow-ups.
- Plot and schedule future patient visits, ensuring optimal use of resources and time.
- Process electronic faxes and update medical records in compliance with data privacy regulations.
- Maintain organized and up-to-date documentation for all administrative tasks.
- Collaborate with internal teams to streamline workflows and improve operational efficiency.
- Identify opportunities for process improvements and implement best practices.
- Ensure compliance with company policies and industry standards in all tasks.
Qualifications
- Proven experience in a back-office, administrative, or non-voice customer support role.
- Strong organizational skills with the ability to manage multiple tasks efficiently.
- Excellent written communication skills in English, with the ability to draft professional emails and documents.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with electronic fax systems.
- Detail-oriented mindset with a commitment to accuracy and data integrity.
- Ability to work independently and collaboratively in a remote or hybrid environment.
- Prior experience in healthcare administration or medical records management is a plus.
- High school diploma or equivalent; additional certifications in office administration are advantageous.