job description
Are you a detail-oriented professional with a passion for the automotive industry? We are seeking a Car Workshop Administrator to join our dynamic team in Bali, Indonesia. This role is perfect for individuals with hands-on experience in workshop management, insurance claims, and customer service.
In this position, you will play a pivotal role in ensuring smooth operations within our busy automotive workshop. From managing schedules to handling insurance claims and upselling services, your organizational skills and industry knowledge will drive efficiency and customer satisfaction.
Based in the vibrant region of Canggu, Badung, this opportunity offers a competitive salary, a collaborative work environment, and the chance to grow within a thriving business. If you thrive in fast-paced settings and have a knack for multitasking, we want to hear from you!
Responsibility
- Manage and coordinate workshop schedules, ensuring timely service delivery for all customers.
- Process and follow up on GIA insurance claims, ensuring accurate documentation and prompt resolutions.
- Handle basic accounting tasks, including invoicing, payments, and financial record-keeping.
- Upsell additional services and products to customers, enhancing revenue and customer satisfaction.
- Liaise with customers, vendors, and internal teams to ensure seamless communication and service delivery.
- Maintain accurate records of workshop activities, including service histories and inventory levels.
- Assist in inventory management, ordering supplies, and tracking stock levels to support workshop operations.
- Provide exceptional customer service, addressing inquiries and resolving issues promptly and professionally.
Qualifications
- Minimum 2 years of experience in a car workshop or automotive administrative role.
- Proven experience handling insurance claims (GIA or similar) and basic accounting tasks.
- Strong organizational and multitasking abilities, with a keen eye for detail.
- Excellent communication and interpersonal skills, with fluency in English.
- Proficiency in Microsoft Office (Excel, Word) and basic accounting software.
- Sales-oriented mindset with the ability to identify and capitalize on upselling opportunities.
- Familiarity with automotive terminology, workshop operations, and customer service best practices.
- Ability to work independently and as part of a team in a fast-paced environment.