job description
Join Autodetailer Studio as an Automotive Service Advisor and become the bridge between our valued customers and our expert service team. If you have a passion for automotive excellence, exceptional customer service skills, and a knack for building lasting relationships, this is your opportunity to thrive in a dynamic and rewarding environment.
In this role, you will act as the first point of contact for customers, ensuring their needs are understood and met with professionalism and efficiency. Your ability to communicate technical information clearly, manage customer expectations, and coordinate service appointments will be key to delivering an outstanding experience. With a competitive salary and the chance to work in a growing industry, this position offers both stability and career growth.
We are looking for a detail-oriented professional who can multitask, solve problems, and maintain a positive attitude in a fast-paced setting. If you are ready to take your customer service and automotive expertise to the next level, apply today and be part of a team that values excellence and innovation.
Responsibility
- Greet customers warmly and assess their automotive service needs with professionalism and empathy.
- Schedule and coordinate service appointments efficiently, ensuring optimal workshop utilization.
- Provide accurate cost and time estimates for repairs and maintenance, explaining technical details in customer-friendly language.
- Liaise between customers and technicians to ensure clear communication and timely updates on service progress.
- Maintain detailed and organized customer records using CRM software to track service history and preferences.
- Upsell additional services or products when appropriate, enhancing customer satisfaction and revenue.
- Handle customer inquiries, concerns, and complaints with a solutions-oriented approach.
- Ensure all administrative tasks, such as invoicing and service documentation, are completed accurately and promptly.
Qualifications
- Proven experience in automotive customer service, sales, or a related field.
- Strong interpersonal and communication skills, with the ability to build rapport with diverse customers.
- Proficiency in using CRM software and basic computer applications.
- Knowledge of automotive terminology, services, and basic repair processes.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Problem-solving skills and a proactive approach to addressing customer needs.
- High school diploma or equivalent; additional certification in automotive service is a plus.
- Fluent in English; additional languages are an advantage.