job description
Join Marriott International at our prestigious Four Points by Sheraton property in the heart of Bali, where timeless elegance meets modern luxury. As an At Your Service Supervisor, you will play a pivotal role in delivering exceptional guest experiences by blending world-class hospitality with the unique charm of Baliās vibrant culture.
This is your opportunity to lead a dynamic team in one of the worldās most sought-after travel destinations. Whether ensuring seamless service in our dining areas, lounge, or guest interactions, your leadership will elevate every moment for our global travelers. At Marriott, we believe in empowering our associates to grow, innovate, and create unforgettable stays for our guests.
If you are passionate about hospitality, thrive in fast-paced environments, and take pride in delivering service excellence, we invite you to be part of our legacy. Enjoy competitive compensation, career development opportunities, and the chance to work in a breathtaking tropical paradise.
Responsibility
- Supervise and coordinate daily operations of the At Your Service team to ensure high standards of guest satisfaction.
- Train, mentor, and motivate staff to deliver personalized and efficient service in alignment with Marriottās brand values.
- Monitor guest interactions, anticipate needs, and resolve any service issues promptly and professionally.
- Collaborate with other departments (e.g., Front Office, Housekeeping, F&B) to ensure seamless guest experiences.
- Maintain inventory of service supplies and equipment, ensuring readiness for peak operational hours.
- Implement and uphold Marriottās service standards, including hygiene, safety, and presentation protocols.
- Assist in planning and executing special events or promotions to enhance guest engagement.
- Prepare performance reports and provide feedback to management on service improvements.
Qualifications
- Minimum of 2 years of supervisory experience in hospitality, preferably in a luxury hotel or resort.
- Proven track record in guest service, team leadership, and operational efficiency.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong problem-solving abilities and a proactive approach to guest satisfaction.
- Familiarity with hotel management systems (e.g., Opera PMS) and basic computer proficiency.
- Ability to work flexible hours, including evenings, weekends, and holidays, in a high-energy environment.
- Certification in hospitality management or related fields is advantageous.
- Passion for cultural diversity and a commitment to delivering authentic, localized experiences.