job description
Join Milestone Technologies as an Associate Technical Support Specialist and become a vital part of our dynamic end-user support team. This role offers a unique opportunity to grow your technical skills while delivering exceptional service to our global clients. Based in the vibrant locations of Bali, you'll work in a collaborative environment that values innovation, problem-solving, and customer satisfaction.
As an Associate Technical Support Specialist, you will troubleshoot technical issues, provide timely solutions, and ensure seamless user experiences. This position is perfect for individuals who are passionate about technology, enjoy helping others, and thrive in a fast-paced setting. With competitive compensation, professional development opportunities, and a supportive team culture, this role is your gateway to a rewarding career in IT support.
Responsibility
- Provide first-level technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related issues efficiently.
- Document and track support tickets using IT service management tools.
- Escalate complex technical problems to senior support staff when necessary.
- Assist in maintaining and updating IT knowledge bases and FAQs.
- Collaborate with cross-functional teams to improve support processes.
- Conduct remote troubleshooting and guide users through step-by-step solutions.
- Ensure compliance with company policies and IT security protocols.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 1 year of experience in technical support or a similar role.
- Strong knowledge of operating systems (Windows, macOS, Linux) and basic networking concepts.
- Excellent communication skills in English, both written and verbal.
- Ability to work in shifts and adapt to a dynamic work environment.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional are a plus.
- Problem-solving mindset with a customer-centric approach.
- Familiarity with remote support tools and ticketing systems.