job description
Join PERSOL as an Associate Executive (Payment Follow-Up) and play a pivotal role in ensuring seamless financial transactions and exceptional customer service. Based in the vibrant location of Canggu, Bali, this position offers a dynamic work environment where you can grow your career in the manufacturing, transport, and logistics sector.
As a key member of our team, you will handle high volumes of inbound and outbound calls, resolving payment-related inquiries with professionalism and efficiency. Your ability to maintain excellent customer service standards will directly impact our clients' satisfaction and operational success.
This is a fantastic opportunity for individuals who thrive in fast-paced environments and are passionate about delivering top-tier service. With a competitive salary range of $2,600 – $2,800 per month, this full-time role offers stability and growth potential in a globally recognized company.
Responsibility
- Manage high volumes of inbound and outbound calls related to payment follow-ups.
- Ensure timely resolution of customer inquiries and payment discrepancies.
- Maintain accurate records of all transactions and communications.
- Collaborate with internal teams to streamline payment processes and improve efficiency.
- Provide exceptional customer service, adhering to company standards and policies.
- Identify and escalate complex payment issues to the appropriate departments.
- Monitor and follow up on pending payments to ensure timely processing.
- Contribute to process improvements and best practices in payment follow-up procedures.
Qualifications
- Proven experience in customer service, payment processing, or a related field.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work efficiently in a high-pressure, fast-paced environment.
- Proficiency in using CRM software and Microsoft Office Suite.
- Basic understanding of financial transactions and payment processes.
- High school diploma or equivalent; additional qualifications in finance or business are a plus.
- Fluency in English; additional languages are an advantage.