job description
Join Tata Communications, a global leader in digital infrastructure and connectivity solutions, as our Associate Director - Customer Interaction Suite in Bali, Indonesia. This is a unique opportunity to shape the future of customer engagement technologies while enjoying the vibrant culture and work-life balance that Bali offers.
In this strategic role, you will drive the development and implementation of our Customer Interaction Suite, a cutting-edge platform designed to enhance customer experiences through AI, automation, and data-driven insights. You will collaborate with cross-functional teams, including product development, marketing, and customer success, to align technology solutions with business objectives and market demands.
As a key representative of Tata Communications, you will engage with customers, partners, and industry forums to gather insights, showcase innovations, and influence the adoption of our solutions. Your expertise will help bridge the gap between technology and business, ensuring our offerings remain competitive and aligned with evolving customer needs.
This role is ideal for a visionary leader with a passion for technology and customer-centric innovation. If you thrive in a dynamic environment and are eager to make an impact on a global scale, we invite you to join our team in Bali and contribute to the next generation of customer interaction solutions.
Responsibility
- Lead the strategic development and enhancement of the Customer Interaction Suite, ensuring alignment with market trends and business goals.
- Collaborate with product development teams to define roadmaps, prioritize features, and drive innovation in customer engagement technologies.
- Represent Tata Communications in customer and industry forums, presenting solutions and gathering feedback to refine product offerings.
- Work closely with marketing and sales teams to develop go-to-market strategies and ensure successful adoption of the Customer Interaction Suite.
- Analyze market and technology trends to identify opportunities for growth and competitive differentiation.
- Mentor and guide cross-functional teams, fostering a culture of collaboration and continuous improvement.
- Monitor performance metrics and customer feedback to optimize the suiteās functionality and user experience.
- Ensure compliance with industry standards and best practices in data security, privacy, and customer engagement.
Qualifications
- Bachelorās or Masterās degree in Computer Science, Engineering, Business, or a related field.
- Minimum of 8-10 years of experience in product management, customer engagement technologies, or a related domain, with at least 3 years in a leadership role.
- Proven track record of driving product development and successfully launching customer-facing solutions.
- Strong understanding of AI, automation, and data analytics as they apply to customer interaction platforms.
- Excellent communication and presentation skills, with the ability to engage stakeholders at all levels.
- Experience working in a global or multicultural environment, with a focus on customer-centric innovation.
- Familiarity with agile methodologies and product lifecycle management.
- Passion for technology and a keen eye for identifying emerging trends in customer engagement.