job description
Join Align Recruitment as an Assistant System Engineer in the vibrant heart of Bali, Indonesia! This is a unique opportunity to provide technical support, field service, and quality assurance for cutting-edge systems while working in one of the worldâs most dynamic and culturally rich regions.
In this role, you will play a pivotal part in coordinating customer repairs, Return Merchandise Authorization (RMA) processes, and failure analysis to ensure seamless operations and customer satisfaction. Your expertise will help maintain high standards of quality compliance and deliver on-site repair services with precision and efficiency.
Based in Badungâhome to bustling hubs like Canggu, Kuta, and Nusa Duaâyouâll collaborate with a diverse team while enjoying the work-life balance that Bali is famous for. Whether youâre troubleshooting complex systems or providing hands-on technical support, your contributions will drive operational excellence and client trust.
If youâre a detail-oriented problem-solver with a passion for engineering and customer service, this role offers the perfect blend of technical challenge and tropical living. Apply now to take the next step in your career with a forward-thinking company in an inspiring location!
Responsibility
- Coordinate and manage customer repair requests, RMA processes, and warranty claims efficiently.
- Conduct failure analysis on defective products or systems to identify root causes and propose solutions.
- Provide on-site technical support and repair services to ensure minimal downtime for clients.
- Collaborate with cross-functional teams to maintain quality compliance and adhere to industry standards.
- Document and track all service activities, including repair logs, customer interactions, and technical reports.
- Assist in the installation, configuration, and testing of systems and equipment as needed.
- Offer remote troubleshooting and guidance to customers or field technicians when required.
- Stay updated on the latest technical advancements and best practices in system engineering and support.
Qualifications
- A diploma or bachelorâs degree in Electrical Engineering, Mechanical Engineering, Computer Engineering, or a related field.
- Minimum 2 years of experience in technical support, field service, or system engineering.
- Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Proficiency in using diagnostic tools, testing equipment, and repair methodologies.
- Excellent communication and interpersonal skills to interact with clients and team members effectively.
- Familiarity with quality control processes and compliance standards (e.g., ISO, industry-specific regulations).
- Ability to work independently and in a team, with a customer-centric approach.
- Willingness to travel for on-site assignments within Bali and occasionally beyond.