job description
Join Erajaya, a leading name in retail and hospitality, as an Assistant Store Manager – Food & Beverage (F&B) Supervisor in the vibrant heart of Bali. This is a unique opportunity to play a pivotal role in delivering exceptional dining experiences while supporting store operations in one of Indonesia’s most dynamic tourist destinations.
In this role, you will collaborate closely with the Area Manager and cross-functional teams to ensure seamless store operations, drive customer satisfaction, and implement innovative F&B initiatives. Your leadership will help shape the success of our stores in high-traffic locations like Canggu, Ubud, Denpasar, and Nusa Dua, where excellence in service and operational efficiency are key.
If you are a passionate, results-driven professional with a background in hospitality, retail management, or F&B operations, we invite you to apply and take the next step in your career with a company that values growth, teamwork, and customer-centric solutions.
Responsibility
- Assist the Store Manager in overseeing daily F&B operations, ensuring high standards of service, hygiene, and customer satisfaction.
- Supervise and train staff, fostering a positive work environment and ensuring adherence to company policies and SOPs.
- Collaborate with the Area Manager and support departments to align store initiatives with business goals and seasonal demands.
- Monitor inventory levels, coordinate with suppliers, and ensure timely restocking of F&B products to avoid shortages.
- Implement promotional strategies and upselling techniques to drive sales and enhance the customer experience.
- Handle customer complaints professionally, resolving issues promptly to maintain a positive brand image.
- Conduct regular audits of store cleanliness, equipment functionality, and compliance with health and safety regulations.
- Prepare daily, weekly, and monthly reports on sales performance, operational costs, and staff productivity for management review.
Qualifications
- Bachelor’s degree in Business Administration, Hospitality Management, Culinary Arts, or a related field.
- Minimum 3 years of experience in a supervisory or managerial role within F&B, retail, or hospitality.
- Strong leadership and team management skills, with the ability to motivate and develop staff.
- Excellent communication and interpersonal skills, fluent in English and Indonesian.
- Proven ability to manage budgets, control costs, and optimize operational efficiency.
- Familiarity with POS systems, inventory management software, and basic financial reporting.
- Customer-focused mindset with a passion for delivering exceptional service.
- Flexibility to work in shifts, weekends, and public holidays as required by business needs.