job description
Join Erajaya, a leading name in retail and hospitality, as an Assistant Store Manager - Food & Beverage (F&B) in the vibrant heart of Bali. This is your opportunity to take a leadership role in a dynamic, fast-paced environment where customer experience and operational excellence are at the core of our success.
In this position, you will work closely with the Area Manager and cross-functional teams to drive store performance, ensure seamless F&B operations, and deliver exceptional service to our diverse clientele. Whether you're overseeing daily operations, optimizing inventory, or leading a motivated team, your contributions will directly impact the growth and reputation of our brand in one of the worldās most sought-after tourist destinations.
If you are a passionate, results-driven professional with a background in hospitality, retail management, or F&B operations, we invite you to apply and be part of a team that values innovation, collaboration, and excellence.
Responsibility
- Assist the Store Manager in overseeing daily F&B operations, ensuring compliance with company standards and local regulations.
- Lead, train, and motivate a team of staff to deliver high-quality service and maintain a positive work environment.
- Monitor inventory levels, place orders, and coordinate with suppliers to ensure optimal stock availability while minimizing waste.
- Develop and implement strategies to enhance customer satisfaction, increase sales, and improve operational efficiency.
- Conduct regular audits of store performance, including sales reports, customer feedback, and staff productivity.
- Collaborate with the marketing team to execute promotions, events, and loyalty programs tailored to the Bali market.
- Ensure health, safety, and hygiene standards are consistently met in accordance with industry best practices.
- Handle customer inquiries, complaints, and escalations professionally and promptly to maintain brand reputation.
Qualifications
- Bachelorās degree in Business Administration, Hospitality Management, Culinary Arts, or a related field.
- Minimum 3 years of experience in a supervisory or managerial role within F&B, retail, or hospitality.
- Proven track record of driving sales, improving operational efficiency, and leading high-performing teams.
- Strong knowledge of inventory management, cost control, and POS systems.
- Excellent communication, leadership, and problem-solving skills with a customer-centric approach.
- Fluency in English (written and spoken); proficiency in Bahasa Indonesia is a plus.
- Ability to work flexible hours, including weekends and holidays, in a fast-paced environment.
- Familiarity with local market trends in Baliās tourism and F&B industry is highly advantageous.