job description
Are you a dedicated professional with a passion for public service and operational excellence? SMRT Trains is seeking a proactive and service-oriented Assistant Station Manager to join our Circle Line team in the North-East Region. In this vital role, you will be the face of our station operations, ensuring the seamless movement of thousands of commuters daily while maintaining the highest standards of safety, security, and customer service.
As an Assistant Station Manager, you will play a critical role in station command, overseeing ground operations, managing frontline staff, and responding swiftly to operational incidents. If you thrive in a fast-paced environment and possess the leadership skills to manage complex situations under pressure, we want to hear from you. Join us in keeping Singapore moving and contribute to a world-class public transport network.
Responsibility
- Lead and supervise frontline station staff to ensure excellent service delivery and operational compliance.
- Monitor station facilities and equipment to ensure safe and reliable performance throughout operating hours.
- Manage commuter flow during peak hours and special events to ensure safety and minimize congestion.
- Coordinate with the Operations Control Centre (OCC) during incident management and emergency response situations.
- Handle commuter feedback, enquiries, and difficult situations with professionalism and empathy.
- Perform daily administrative duties, including station documentation, reporting, and staff deployment rosters.
- Conduct regular site inspections to ensure station cleanliness, security, and safety standards are upheld.
Qualifications
- Diploma in any discipline or relevant professional certification in Transport/Logistics/Service Management.
- Prior experience in customer service, retail management, or transportation operations is highly preferred.
- Strong leadership and team management capabilities to guide frontline personnel.
- Exceptional communication skills and the ability to remain calm under high-pressure situations.
- Willingness to perform rotating shift work, including weekends and public holidays.
- Basic proficiency in Microsoft Office suite for reporting and administrative tasks.
- A proactive mindset with a strong commitment to public safety and service excellence.