job description
Join Momentus Hotel Alexandra, a premier name in luxury hospitality, as our Assistant / Reservations Sales Manager in the breathtaking island of Bali. This is an exceptional opportunity to lead and inspire a dynamic Reservations team while optimizing room inventory and driving revenue growth in one of the worldâs most sought-after destinationsâCanggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung.
In this pivotal role, you will play a key part in shaping the guest experience from the first point of contact, ensuring seamless reservations, personalized service, and strategic revenue management. Youâll collaborate closely with the Revenue Management team to maximize occupancy and profitability while maintaining the highest standards of guest satisfaction. If you thrive in a fast-paced, customer-centric environment and have a passion for hospitality excellence, this role is your gateway to a rewarding career in Baliâs thriving tourism industry.
As part of our team, youâll enjoy a competitive salary, professional development opportunities, and the chance to work in some of Baliâs most iconic locations. Whether youâre a seasoned hospitality professional or an ambitious leader ready to take the next step, we invite you to be part of our mission to deliver unforgettable experiences to every guest.
Why Join Us?
- Work in a world-class hospitality brand with a reputation for excellence.
- Opportunities for career growth and advancement in a global industry.
- Be part of a team that values innovation, collaboration, and guest satisfaction.
- Enjoy the vibrant culture and natural beauty of Bali while advancing your career.
Responsibility
- Lead, mentor, and support the Reservations team to ensure efficient and guest-focused operations.
- Optimize room inventory and availability to maximize revenue and occupancy rates.
- Handle reservations, inquiries, and bookings with professionalism and attention to detail.
- Collaborate with the Revenue Management team to implement pricing strategies and promotions.
- Generate and analyze reports to track performance, identify trends, and recommend improvements.
- Ensure seamless communication between Reservations, Front Office, and other departments.
- Monitor guest feedback and resolve issues to enhance satisfaction and loyalty.
- Maintain up-to-date knowledge of hotel offerings, local attractions, and competitor activities.
Qualifications
- Minimum 3 years of experience in Reservations, Sales, or Revenue Management within the hospitality industry.
- Proven leadership skills with the ability to motivate and develop a team.
- Strong analytical and problem-solving abilities, with a focus on revenue optimization.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Proficiency in Property Management Systems (PMS) and Reservations software (e.g., Opera, Amadeus, or similar).
- Ability to work in a fast-paced environment and handle multiple priorities effectively.
- Customer-centric mindset with a passion for delivering exceptional service.
- Bachelorâs degree in Hospitality Management, Business Administration, or a related field is preferred.