job description
Join Fairmont Singapore & Swissôtel The Stamford in Bali as an Assistant Reservation Manager and become part of a world-class hospitality team committed to excellence, diversity, and guest satisfaction. This is a unique opportunity to grow your career in luxury hospitality while contributing to an inclusive workplace that values and celebrates diverse talent.
In this dynamic role, you will play a pivotal part in managing reservations, ensuring seamless guest experiences, and supporting the Reservation Manager in optimizing occupancy and revenue. Bali’s thriving tourism industry offers an exciting backdrop for professionals passionate about delivering exceptional service in a multicultural environment.
We offer competitive compensation, professional development opportunities, and the chance to work in one of the most sought-after destinations in the world. If you are a proactive, detail-oriented individual with a passion for hospitality, we invite you to apply and take the next step in your career with us.
Responsibility
- Assist the Reservation Manager in overseeing daily reservation operations, including bookings, modifications, and cancellations.
- Ensure accurate and efficient processing of guest reservations across all channels (phone, email, online platforms).
- Monitor room availability and rates, implementing strategies to maximize occupancy and revenue.
- Provide exceptional customer service by addressing guest inquiries, resolving issues, and ensuring a smooth check-in/check-out process.
- Collaborate with the front office, sales, and housekeeping teams to coordinate guest requests and special arrangements.
- Maintain up-to-date knowledge of hotel policies, promotions, and local attractions to offer personalized recommendations.
- Generate and analyze reservation reports to identify trends and opportunities for improvement.
- Train and mentor reservation agents to uphold service standards and enhance team performance.
Qualifications
- Minimum 2 years of experience in hotel reservations, front office, or a related hospitality role.
- Proven track record in managing high-volume reservations and handling guest interactions professionally.
- Strong proficiency in Property Management Systems (PMS) such as Opera, Amadeus, or similar.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Detail-oriented with exceptional organizational and problem-solving abilities.
- Ability to work flexible hours, including weekends and holidays, in a fast-paced environment.
- Passion for delivering outstanding guest experiences and a commitment to continuous improvement.
- Diploma or degree in Hospitality Management, Tourism, or a related field is preferred.