job description
Join Lotus Capital DKR Sdn Bhd as an Assistant Outlet Manager in the vibrant heart of Bali, where luxury meets exceptional service. This is your opportunity to play a pivotal role in shaping unforgettable guest experiences while advancing your career in the dynamic hospitality industry.
As the Assistant Outlet Manager, you will be the driving force behind seamless daily operations, ensuring every guest interaction reflects our commitment to excellence. Youâll collaborate with a passionate team to maintain high service standards, optimize workflows, and contribute to the outletâs growth and reputation. Baliâs thriving tourism scene offers a unique backdrop for professionals who thrive in fast-paced, culturally rich environments.
If youâre a proactive leader with a passion for hospitality and a knack for problem-solving, we invite you to bring your expertise to our team. Enjoy competitive compensation, career development opportunities, and the chance to work in one of the worldâs most sought-after destinations.
Responsibility
- Assist the Outlet Manager in overseeing daily operations, ensuring smooth service delivery and adherence to brand standards.
- Supervise and mentor staff, fostering a culture of excellence, teamwork, and guest-centric service.
- Monitor inventory levels, coordinate with suppliers, and ensure cost-effective procurement of high-quality materials.
- Resolve guest concerns promptly and professionally, turning challenges into opportunities for service recovery.
- Implement and enforce health, safety, and hygiene protocols to maintain a secure and welcoming environment.
- Analyze sales performance, identify trends, and propose strategies to enhance revenue and customer satisfaction.
- Collaborate with marketing teams to execute promotional campaigns and events that drive foot traffic and brand visibility.
- Maintain accurate records of operations, including staff schedules, financial reports, and guest feedback.
Qualifications
- Minimum 3 years of experience in a supervisory or managerial role within the hospitality industry (e.g., restaurants, hotels, resorts).
- Proven leadership skills with the ability to inspire and manage a diverse team in a high-pressure environment.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong organizational and problem-solving abilities, with a keen eye for detail and operational efficiency.
- Proficiency in POS systems, inventory management software, and Microsoft Office Suite.
- Customer-focused mindset with a passion for delivering exceptional service and exceeding guest expectations.
- Flexibility to work evenings, weekends, and holidays as required by the business needs.
- Bachelorâs degree in Hospitality Management, Business Administration, or a related field is preferred.