job description
Join the Agency For Integrated Care as an Assistant Manager / Senior Executive - Escalation & Stakeholder Engagement and play a pivotal role in supporting subsidy operations while fostering strong relationships with key stakeholders. This is a unique opportunity to contribute to a dynamic team dedicated to enhancing healthcare accessibility and efficiency in Bali.
In this role, you will be responsible for managing escalations, resolving complex issues, and ensuring seamless communication between internal teams and external partners. Your expertise in stakeholder engagement will be crucial in maintaining high standards of service delivery and operational excellence.
If you are a proactive professional with a passion for problem-solving and a commitment to making a difference in the healthcare sector, we invite you to apply and become part of our mission-driven organization.
Responsibility
- Manage and resolve escalated issues related to subsidy operations in a timely and efficient manner.
- Act as the primary point of contact for stakeholders, ensuring clear and effective communication.
- Develop and implement strategies to improve stakeholder engagement and satisfaction.
- Collaborate with cross-functional teams to streamline processes and enhance operational efficiency.
- Monitor and report on key performance indicators related to escalation management and stakeholder interactions.
- Conduct regular reviews and assessments to identify areas for improvement in service delivery.
- Provide training and support to team members on best practices in escalation handling and stakeholder management.
- Ensure compliance with organizational policies and regulatory requirements.
Qualifications
- Bachelor's degree in Business Administration, Healthcare Management, or a related field.
- Minimum of 3 years of experience in stakeholder engagement, customer service, or a similar role.
- Strong problem-solving skills and the ability to handle complex issues under pressure.
- Excellent communication and interpersonal skills, with a focus on building and maintaining relationships.
- Proven ability to work collaboratively in a team environment and manage multiple priorities.
- Familiarity with healthcare operations or subsidy management is a plus.
- Proficiency in using CRM software and other relevant tools for stakeholder management.
- Fluency in English; knowledge of Indonesian is an advantage.