job description
Join Westports as an Assistant Manager - Local Operations and play a pivotal role in ensuring seamless customer engagement and service coordination. This position is ideal for a dynamic professional who thrives in a fast-paced environment and is passionate about delivering exceptional service. You will be responsible for overseeing local operations, managing customer interactions, and ensuring that all service delivery processes are executed with precision and efficiency.
Based in the vibrant regions of Bali, this role offers a unique opportunity to contribute to the growth and success of a leading company in the logistics and port management industry. If you are a proactive leader with strong organizational skills and a customer-centric approach, we invite you to apply and become a key player in our team.
Responsibility
- Manage and coordinate customer engagement activities to ensure consistent responsiveness and accuracy.
- Oversee the execution of service coordination processes to meet operational goals and customer expectations.
- Liaise with internal teams and external stakeholders to streamline operations and resolve any issues promptly.
- Monitor and evaluate service delivery performance, implementing improvements as necessary.
- Develop and maintain strong relationships with local clients and partners to enhance business growth.
- Prepare and present reports on operational performance and customer feedback to senior management.
- Ensure compliance with company policies, industry regulations, and best practices in service management.
- Lead and mentor junior staff, fostering a collaborative and high-performance work environment.
Qualifications
- Bachelor's degree in Business Administration, Logistics, or a related field.
- Minimum of 3 years of experience in a similar role, preferably in logistics, port operations, or customer service management.
- Strong leadership and team management skills with a proven ability to drive operational excellence.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.
- Proficient in using operational management software and tools.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Highly organized with strong problem-solving skills and attention to detail.
- Fluency in English and Bahasa Indonesia is required.