job description
Join IHT Rehabilitation Centre in Bali as an Assistant Manager, Customer Relations Services and lead our dynamic team in delivering exceptional patient care and service excellence. In this pivotal role, you will oversee the Customer Relations and Concierge team, ensuring a seamless and compassionate experience for patients and their families. Your leadership will drive operational efficiency, enhance patient satisfaction, and uphold our commitment to world-class rehabilitation services.
Based in the serene and vibrant island of Bali, this position offers a unique opportunity to combine professional growth with a fulfilling lifestyle. You will collaborate with healthcare professionals, manage patient inquiries, and implement strategies to improve service delivery. If you are passionate about healthcare, customer service, and team leadership, we invite you to apply and make a meaningful impact in our community.
Responsibility
- Lead and mentor the Customer Relations and Concierge team to ensure high standards of patient service and professionalism.
- Develop and implement strategies to enhance patient satisfaction and streamline service delivery processes.
- Act as the primary point of contact for patient inquiries, concerns, and feedback, ensuring timely and empathetic resolutions.
- Collaborate with healthcare professionals and administrative staff to coordinate patient admissions, discharges, and follow-up care.
- Monitor and analyze patient feedback and service metrics to identify areas for improvement and drive continuous quality enhancement.
- Oversee the management of patient records, ensuring accuracy, confidentiality, and compliance with healthcare regulations.
- Organize and facilitate patient orientation programs, educational workshops, and community outreach initiatives.
- Maintain a positive and supportive work environment, fostering teamwork and professional development among staff.
Qualifications
- Bachelor’s degree in Healthcare Administration, Business Management, or a related field.
- Minimum of 3 years of experience in customer service, healthcare administration, or a similar role, with at least 1 year in a supervisory or managerial capacity.
- Strong leadership and team management skills, with a proven ability to motivate and develop staff.
- Excellent communication and interpersonal skills, with a customer-centric approach to service delivery.
- Proficiency in using healthcare management software and Microsoft Office Suite.
- Knowledge of healthcare regulations, patient privacy laws, and best practices in customer relations.
- Ability to work effectively in a fast-paced environment, managing multiple priorities with attention to detail.
- Fluency in English and Bahasa Indonesia; additional languages are a plus.