job description
Join Wilby Estate International as an Assistant Housekeeper and play a pivotal role in maintaining the impeccable standards of our luxury residential estate, Wilby Residences. Located in the vibrant and picturesque region of Canggu, Bali, this position offers a unique opportunity to contribute to a world-class hospitality experience in one of Southeast Asia’s most sought-after destinations.
As an Assistant Housekeeper, you will support the Housekeeping Manager in overseeing daily operations, ensuring that all residential areas meet the highest standards of cleanliness, comfort, and elegance. This role is ideal for detail-oriented professionals with a passion for service excellence and a commitment to creating a welcoming environment for residents and guests.
Wilby Estate International is renowned for its dedication to luxury living and exceptional service. By joining our team, you will be part of a dynamic and multicultural workforce that values professionalism, teamwork, and attention to detail.
Responsibility
- Assist the Housekeeping Manager in supervising and coordinating daily housekeeping operations.
- Ensure all residential units, common areas, and facilities are cleaned and maintained to the highest standards.
- Monitor and replenish housekeeping supplies, including linens, toiletries, and cleaning agents.
- Conduct regular inspections of rooms and public areas to ensure compliance with cleanliness and presentation standards.
- Train, mentor, and supervise housekeeping staff to deliver consistent, high-quality service.
- Handle guest or resident requests and concerns promptly and professionally.
- Maintain accurate records of housekeeping activities, including inventory, maintenance logs, and staff schedules.
- Collaborate with other departments to ensure seamless operations and exceptional guest experiences.
Qualifications
- Minimum 2 years of experience in housekeeping, preferably in a luxury residential, hotel, or resort setting.
- Strong leadership and team management skills with the ability to motivate and guide staff.
- Excellent attention to detail and a commitment to maintaining high standards of cleanliness.
- Proficient in English (written and spoken); knowledge of Indonesian (Bahasa) is a plus.
- Ability to work flexible hours, including weekends and public holidays, as required.
- Familiarity with housekeeping software and inventory management systems is advantageous.
- Strong organizational and time-management skills to handle multiple tasks efficiently.
- A proactive and customer-focused mindset with a passion for delivering exceptional service.