job description
Embark on a fulfilling and rewarding career journey with WEIL Hotel, where "Everyday Can Be Extraordinary." As an Assistant Front Office Manager, you will play a pivotal role in delivering exceptional guest experiences in one of Bali’s most prestigious hospitality settings. This is your opportunity to grow within a dynamic team that values excellence, professionalism, and warmth in every interaction.
Based in the vibrant heart of Canggu, Bali, you’ll contribute to creating unforgettable moments for guests while developing your leadership skills in a luxury hotel environment. WEIL Hotel is committed to fostering talent, offering career advancement, competitive compensation, and a supportive work culture that celebrates diversity and innovation.
If you are passionate about hospitality, guest satisfaction, and operational excellence, we invite you to join us and make a lasting impact in Bali’s thriving tourism industry.
Responsibility
- Assist the Front Office Manager in overseeing daily operations, ensuring smooth check-ins, check-outs, and guest services.
- Supervise and mentor front desk staff to maintain high standards of professionalism and efficiency.
- Handle guest inquiries, complaints, and special requests with courtesy and prompt resolution.
- Monitor room availability, reservations, and allocations to optimize occupancy and revenue.
- Ensure compliance with hotel policies, safety protocols, and service standards.
- Collaborate with housekeeping, maintenance, and other departments to deliver seamless guest experiences.
- Prepare daily reports, including occupancy rates, revenue, and guest feedback for management review.
- Participate in training programs to enhance team performance and service quality.
Qualifications
- Minimum 2-3 years of experience in front office operations, preferably in a luxury hotel or resort.
- Proven leadership skills with the ability to train, motivate, and manage a team.
- Excellent communication and interpersonal skills in English (additional languages are a plus).
- Strong problem-solving abilities and a guest-centric approach to service.
- Proficiency in PMS (Property Management Systems) and Microsoft Office tools.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Diploma or degree in Hospitality Management, Tourism, or a related field is preferred.
- Passion for the hospitality industry with a commitment to continuous improvement.