job description
Join Accor at our prestigious Fairmont Gold property in the heart of Nusa Dua, Bali and elevate your career in luxury hospitality. As an Assistant Fairmont Gold Manager, you will play a pivotal role in delivering exceptional guest experiences while leading a dedicated team in one of the worldâs most sought-after destinations.
At Fairmont, we believe in nurturing talent and providing unparalleled professional growth. This role offers a unique opportunity to refine your leadership skills, work alongside industry experts, and contribute to the success of a globally recognized brand. Whether youâre coordinating VIP services, ensuring seamless operations, or fostering a culture of excellence, your work will directly impact guest satisfaction and operational success.
Nusa Duaâs stunning beaches, world-class resorts, and vibrant culture make it an ideal setting for hospitality professionals seeking both career advancement and an enriching lifestyle. If youâre passionate about service excellence, thrive in dynamic environments, and aspire to grow within the luxury hospitality sector, this is your chance to shine.
Responsibility
- Assist the Fairmont Gold Manager in overseeing daily operations, ensuring high standards of service and guest satisfaction.
- Lead, mentor, and train a team of hospitality professionals to deliver personalized, luxury-level service.
- Coordinate VIP guest arrivals, departures, and special requests to ensure a seamless and memorable experience.
- Monitor and maintain Fairmont Gold lounge operations, including F&B service, amenities, and guest interactions.
- Collaborate with cross-departmental teams (e.g., Housekeeping, Concierge, F&B) to exceed guest expectations.
- Handle guest inquiries, complaints, and feedback with professionalism and discretion.
- Assist in budgeting, forecasting, and inventory management for Fairmont Gold services.
- Uphold brand standards and implement Accorâs service excellence initiatives.
Qualifications
- Minimum 3 years of experience in luxury hospitality, with at least 1 year in a supervisory or managerial role.
- Proven track record in guest service, team leadership, and operational management.
- Excellent communication and interpersonal skills, with fluency in English (additional languages a plus).
- Strong problem-solving abilities and a guest-centric mindset.
- Familiarity with hotel management systems (e.g., Opera PMS) and Microsoft Office Suite.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Degree or diploma in Hospitality Management, Business Administration, or a related field preferred.
- Passion for luxury service and a commitment to continuous improvement.