job description
Join Swisslog Healthcare as an Assistant Engineer, Customer Support and play a pivotal role in delivering high-quality technical service and solutions to our global clients. Based in the vibrant region of Badung, Bali, you will collaborate with a dynamic team to ensure seamless operations, troubleshoot complex technical issues, and enhance customer satisfaction through proactive support.
This is a unique opportunity for a motivated and detail-oriented professional to grow in the healthcare automation industry, working with cutting-edge technology in a fast-paced, innovative environment. If you thrive in a role that combines technical expertise, problem-solving, and customer engagement, we want to hear from you!
Swisslog Healthcare is a leader in automated material handling solutions for hospitals and laboratories, and we are committed to improving efficiency and reliability in healthcare logistics. As part of our team, you will contribute to projects that make a real difference in patient care and operational excellence.
Responsibility
- Provide first-level technical support to customers via phone, email, or remote access, diagnosing and resolving hardware/software issues efficiently.
- Assist senior engineers in installing, configuring, and maintaining automated healthcare systems, ensuring compliance with industry standards.
- Document all service requests, solutions, and follow-up actions in the ticketing system with accuracy and detail.
- Conduct preventive maintenance and system checks to minimize downtime and extend equipment lifespan.
- Collaborate with cross-functional teams to escalate complex issues and implement corrective actions.
- Train end-users on system operations and best practices to enhance their technical proficiency.
- Stay updated on emerging technologies and product updates to provide informed support.
- Participate in on-call rotations to ensure 24/7 support coverage for critical systems.
Qualifications
- Diploma or Bachelor’s degree in Electrical/Electronic Engineering, Mechanical Engineering, Mechatronics, or a related field.
- Minimum 1-2 years of experience in technical support, customer service, or a similar role in the healthcare, automation, or logistics industry.
- Strong problem-solving skills with the ability to analyze technical issues and propose effective solutions.
- Proficiency in English (written and verbal); additional languages are a plus.
- Familiarity with automated systems, PLCs, or industrial machinery is highly advantageous.
- Excellent communication and interpersonal skills to interact with global clients and internal teams.
- Ability to work independently and in a team, with a customer-centric approach.
- Willingness to travel occasionally for on-site support or training.