job description
Astra Credit Companies is seeking a dedicated Asset Management Officer to join our team in Denpasar, Bali. In this role, you will play a crucial part in managing overdue accounts by engaging directly with customers, monitoring payment commitments, and providing effective solutions to ensure timely repayments. This position offers an excellent opportunity to develop your skills in financial management and customer relations within a dynamic and supportive environment.
As an Asset Management Officer, you will be responsible for maintaining strong relationships with customers while ensuring compliance with company policies and regulatory standards. Your efforts will contribute to the financial health of our organization and the satisfaction of our clients. If you are a proactive individual with a passion for problem-solving and customer service, we invite you to apply and grow with us.
Responsibility
- Conduct regular visits to customers with overdue payments to discuss and negotiate repayment plans.
- Monitor and track customer payment commitments to ensure adherence to agreed-upon schedules.
- Provide tailored solutions to customers facing financial difficulties, ensuring mutually beneficial outcomes.
- Maintain accurate and up-to-date records of customer interactions and payment statuses.
- Collaborate with internal teams to escalate and resolve complex cases efficiently.
- Ensure compliance with company policies and regulatory requirements in all customer interactions.
- Prepare and submit regular reports on account statuses and recovery progress.
- Build and maintain strong, trust-based relationships with customers to foster long-term loyalty.
Qualifications
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
- Minimum of 2 years of experience in credit management, collections, or a similar role.
- Strong negotiation and communication skills, with the ability to handle sensitive situations professionally.
- Proficient in using financial software and Microsoft Office Suite.
- Excellent organizational and time-management skills, with a keen attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Knowledge of local regulations and compliance standards related to credit management.
- Willingness to travel within the assigned region as required.