job description
Join Bayu Somerset as an Area Manager / Quality Control Manager and take the lead in driving operational excellence across our premium retail outlets in Bali. This pivotal role ensures the seamless execution of visual merchandising (VM) standards, campaign rollouts, and consistent brand representation across all locations, including high-traffic areas like Canggu, Ubud, Denpasar, and Nusa Dua.
As the guardian of our brand’s integrity, you will oversee multi-site operations, collaborate with cross-functional teams, and implement data-driven strategies to elevate customer experience and operational efficiency. Your expertise will directly impact our market presence, ensuring every touchpoint reflects Bayu Somerset’s commitment to quality and innovation.
Based in the vibrant heart of Badung, Bali, this role offers a dynamic work environment with opportunities to shape the future of retail excellence in one of Southeast Asia’s most competitive markets.
Responsibility
- Operational Leadership: Oversee daily operations across assigned outlets, ensuring adherence to SOPs, VM guidelines, and brand standards.
- Quality Assurance: Conduct regular audits to maintain consistency in product presentation, store layout, and customer service.
- Campaign Execution: Lead the rollout of marketing campaigns, promotions, and seasonal displays in alignment with corporate directives.
- Team Development: Train, mentor, and evaluate store teams to foster a culture of accountability and high performance.
- Performance Analysis: Monitor KPIs (e.g., sales, foot traffic, conversion rates) and implement corrective actions to optimize results.
- Stakeholder Collaboration: Liaise with HQ, vendors, and local teams to resolve operational challenges and streamline processes.
- Compliance & Safety: Ensure all outlets meet health, safety, and regulatory requirements, including inventory and loss prevention protocols.
- Innovation & Improvement: Identify opportunities to enhance customer experience and operational workflows through feedback and data insights.
Qualifications
- Proven Experience: Minimum 5 years in retail management, with at least 2 years in a multi-site or area management role.
- Industry Knowledge: Deep understanding of retail operations, visual merchandising, and brand compliance in the consumer products sector.
- Leadership Skills: Demonstrated ability to lead teams, manage conflicts, and drive performance in fast-paced environments.
- Analytical Mindset: Proficiency in interpreting sales data, market trends, and operational metrics to inform decisions.
- Communication: Fluent English (written and verbal) with exceptional interpersonal skills for cross-cultural collaboration.
- Tech-Savvy: Experience with retail management software (e.g., POS, ERP) and Microsoft Office Suite.
- Mobility: Willingness to travel frequently across Bali (e.g., Canggu, Ubud, Kuta) and work flexible hours, including weekends/holidays.
- Education: Bachelor’s degree in Business, Retail Management, or related field; MBA or equivalent is a plus.