job description
Join EXL Services as an AR/B2B Collections Specialist and play a pivotal role in ensuring financial stability and exceptional customer service. This is your opportunity to work in a dynamic environment where your expertise in accounts receivable and collections will drive business success. Based in beautiful Bali, you'll enjoy a competitive salary, professional growth, and the chance to make a real impact.
As part of our global team, you'll collaborate with industry professionals, leverage cutting-edge financial tools, and contribute to a culture of excellence. Whether you're resolving customer inquiries, managing collections, or optimizing payment processes, your work will directly support our mission of delivering outstanding financial solutions.
If you're a detail-oriented professional with a passion for finance and customer service, we want to hear from you. Apply today and take the next step in your career with EXL Services!
Responsibility
- Manage and monitor accounts receivable aging reports to ensure timely collections.
- Contact clients via phone, email, or in-person to resolve outstanding invoices and payment discrepancies.
- Negotiate payment plans and settlements with customers while maintaining positive relationships.
- Process and reconcile customer payments, ensuring accurate posting to accounts.
- Collaborate with internal teams to resolve billing disputes and improve collection strategies.
- Prepare and analyze monthly collection reports for management review.
- Ensure compliance with company policies and regulatory requirements in all collection activities.
- Provide exceptional customer service by addressing inquiries and concerns promptly.
Qualifications
- Bachelor's degree in Accounting, Finance, or a related field.
- Minimum of 2 years of experience in accounts receivable, collections, or a similar role.
- Strong understanding of B2B collections processes and financial principles.
- Excellent communication and negotiation skills, with a customer-centric approach.
- Proficiency in Microsoft Excel and accounting software (e.g., SAP, Oracle).
- Ability to work independently and meet deadlines in a fast-paced environment.
- Attention to detail and strong analytical skills.
- Fluency in English; additional languages are a plus.