job description
Are you a tech-savvy problem solver with a passion for cloud-based solutions? Join Enshored Inc. as an Application Support Engineer and become part of a dynamic team dedicated to resolving complex customer issues, enhancing product performance, and managing seamless cloud deployments. Based in the vibrant locations of Bali, this role offers a unique opportunity to work in a fast-paced environment while enjoying benefits like HMO coverage from day one and free dependent coverage.
In this role, you will collaborate with cross-functional teams to ensure the reliability and efficiency of our applications, leveraging your expertise in SQL and Azure to deliver top-tier support. If you thrive in a challenging yet rewarding setting and are eager to grow your career in IT support and cloud technologies, this is the perfect opportunity for you!
Responsibility
- Provide technical support and troubleshooting for application-related issues, ensuring minimal downtime and optimal performance.
- Monitor and maintain cloud-based deployments on Azure, ensuring scalability, security, and reliability.
- Collaborate with development and operations teams to identify and resolve system bottlenecks and bugs.
- Develop and maintain SQL queries and scripts to support data analysis and reporting needs.
- Document technical processes, troubleshooting steps, and best practices for knowledge sharing.
- Assist in the deployment, configuration, and maintenance of application updates and patches.
- Engage with customers to gather feedback, address concerns, and provide solutions in a timely manner.
- Participate in on-call rotations to ensure 24/7 support for critical applications.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience in application support, troubleshooting, and cloud-based environments, preferably with Azure.
- Strong proficiency in SQL, including query optimization, stored procedures, and database management.
- Experience with cloud platforms, particularly Microsoft Azure, including deployment, monitoring, and maintenance.
- Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
- Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders.
- Familiarity with ITIL processes and best practices for IT service management.
- Certifications in Azure or SQL (e.g., Microsoft Certified: Azure Administrator Associate) are a plus.