job description
Join Lexmark International as an Application Support Analyst specializing in Order to Cash (O2C) systems and play a pivotal role in ensuring seamless Production Operations and Service Delivery. This hybrid position in Bali offers a dynamic work environment where youâll collaborate with cross-functional teams to optimize business processes, resolve technical issues, and drive continuous improvement in our global financial systems.
As a key member of our IT support team, youâll monitor, troubleshoot, and enhance O2C applications, ensuring high availability and performance. Your expertise will directly impact operational efficiency, customer satisfaction, and revenue cycle integrity. If youâre a detail-oriented problem-solver with a passion for enterprise applications and process automation, this is your opportunity to grow with a leading global technology company.
Why Lexmark? We offer competitive compensation, career development programs, and a culture that values innovation, collaboration, and work-life balance in one of the worldâs most vibrant locations.
Responsibility
- Monitor and maintain Order to Cash (O2C) applications, ensuring 99.9% uptime and optimal performance.
- Investigate and resolve production incidents, including system errors, data discrepancies, and integration failures.
- Collaborate with business stakeholders to analyze O2C workflows and recommend process improvements.
- Develop and maintain documentation for system configurations, troubleshooting guides, and SOPs.
- Coordinate with development teams to deploy patches, updates, and enhancements with minimal downtime.
- Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
- Support user acceptance testing (UAT) and provide training to end-users on O2C systems.
- Generate performance reports and metrics to track system health and service delivery KPIs.
Qualifications
- Bachelorâs degree in Computer Science, Information Technology, or a related field.
- Minimum 3 years of experience in application support, preferably in O2C, ERP, or financial systems (e.g., SAP, Oracle, Salesforce).
- Strong knowledge of SQL, database management, and troubleshooting tools.
- Experience with ITIL processes (Incident, Problem, Change Management).
- Excellent analytical and problem-solving skills with a customer-centric approach.
- Proficiency in English (written and verbal) for global collaboration.
- Ability to work in hybrid shifts and handle on-call duties as needed.
- Certifications in IT support (e.g., ITIL, CompTIA) are a plus.