job description
Join Stefanini as an Apollo L1 Support Engineer and become a key player in our cutting-edge AI Platform Operations team. In this dynamic role, you will serve as the first line of defense for our AI-driven systems, ensuring seamless performance, rapid issue resolution, and optimal user experience. Based in the vibrant tech hub of Bali, Indonesia, you’ll collaborate with global teams to maintain, troubleshoot, and enhance our Apollo platform, empowering businesses with intelligent automation and data-driven insights.
This is a unique opportunity for a technically adept professional to contribute to high-impact projects while enjoying the work-life balance of Bali’s inspiring environment. If you’re passionate about AI, problem-solving, and delivering exceptional support, we want to hear from you!
Responsibility
- Monitor and maintain the Apollo AI platform, ensuring 24/7 uptime and performance optimization.
- Provide Level 1 support by diagnosing and resolving technical issues, escalating complex cases as needed.
- Collaborate with cross-functional teams to implement system updates, patches, and enhancements.
- Document troubleshooting steps, solutions, and recurring issues to improve knowledge base and efficiency.
- Assist in onboarding new users, providing training and guidance on platform functionalities.
- Conduct proactive health checks and performance analysis to preempt potential disruptions.
- Gather and analyze user feedback to identify trends and recommend improvements.
- Stay updated with the latest AI and cloud technologies to ensure best practices are applied.
Qualifications
- Bachelor’s degree in Computer Science, IT, Engineering, or a related field.
- Minimum 2+ years of experience in IT support, system administration, or a similar technical role.
- Strong understanding of AI/ML platforms, cloud services (AWS, Azure, GCP), and API integrations.
- Proficiency in troubleshooting Linux/Windows servers, databases, and network configurations.
- Excellent problem-solving skills with a customer-centric approach.
- Familiarity with monitoring tools (e.g., Prometheus, Grafana, Nagios) and logging systems.
- Ability to work in shift-based or on-call rotations to support global operations.
- Strong communication skills in English (written and verbal).