job description
Join Juneyaoair as an Airline Representative and become a vital part of our dynamic team in Bali. This role offers a unique opportunity to work in the fast-paced aviation industry, ensuring smooth ground operations and delivering exceptional service to passengers. With a competitive salary, comprehensive benefits, and clear career growth paths, this position is perfect for individuals passionate about hospitality and travel.
As an Airline Representative, you will be the face of Juneyaoair, providing top-tier customer service and operational support at key locations across Bali. Your role will involve coordinating with various airport departments, managing passenger inquiries, and ensuring compliance with aviation regulations. This is a fantastic opportunity to develop your skills in a global environment while contributing to the success of a leading airline.
If you are a detail-oriented professional with a passion for travel and customer service, we invite you to apply and take the next step in your career with Juneyaoair.
Responsibility
- Provide exceptional customer service to passengers, addressing inquiries and resolving issues efficiently.
- Coordinate with ground handling teams to ensure smooth check-in, boarding, and baggage handling processes.
- Assist passengers with special needs, including unaccompanied minors, elderly travelers, and those requiring medical assistance.
- Monitor flight schedules and communicate updates to passengers and airport staff.
- Ensure compliance with aviation safety and security regulations.
- Handle passenger documentation, including tickets, passports, and visas.
- Collaborate with airline and airport personnel to manage flight delays, cancellations, and other operational challenges.
- Maintain accurate records of passenger interactions and operational activities.
Qualifications
- High school diploma or equivalent; additional qualifications in hospitality or tourism are a plus.
- Previous experience in customer service, hospitality, or aviation is preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Proficiency in English; knowledge of additional languages is an advantage.
- Strong problem-solving skills and attention to detail.
- Flexibility to work in shifts, including weekends and holidays.
- Basic computer skills and familiarity with airline reservation systems.