job description
Join Rapid Recruitment Asia Pte Ltd as an Airfreight Import Customer Service Manager (KX) in the dynamic logistics hub of Denpasar, Bali. This is a unique opportunity to lead a high-performing team in managing airfreight import operations, ensuring seamless coordination between clients, airlines, and customs authorities.
In this role, you will oversee end-to-end import processes, resolve complex customer inquiries, and drive operational excellence in a fast-paced environment. With a competitive salary range of $5,000 – $7,000 per month, this position offers stability, growth, and the chance to work with a reputable name in the Transport & Logistics industry.
Based in Denpasar, you’ll benefit from a structured workweek (Monday–Friday, 9:00 AM – 5:30 PM) with alternating Saturdays (9:00 AM – 1:00 PM). Transport support is provided for convenience, ensuring a smooth commute.
If you’re a proactive professional with a passion for logistics, customer service, and process optimization, this is your chance to make an impact in a thriving sector.
Responsibility
- Lead and manage the airfreight import customer service team to ensure timely and accurate processing of shipments.
- Coordinate with airlines, customs brokers, and ground handlers to facilitate smooth import clearance.
- Resolve escalated customer inquiries and complaints with a focus on service recovery and client retention.
- Monitor and report on key performance metrics, including shipment turnaround times, accuracy, and customer satisfaction.
- Develop and implement process improvements to enhance efficiency in import operations.
- Ensure compliance with international trade regulations, customs requirements, and company policies.
- Collaborate with sales and operations teams to align service delivery with client expectations.
- Prepare and present performance reports to senior management with actionable insights.
Qualifications
- Minimum 5 years of experience in airfreight import operations, with at least 2 years in a managerial role.
- Strong knowledge of customs regulations, IATA standards, and airfreight documentation (e.g., AWB, MAWB, HAWB).
- Proven track record in team leadership, conflict resolution, and customer service excellence.
- Excellent communication skills in English (written and verbal) with the ability to liaise with global stakeholders.
- Proficiency in logistics software, ERP systems, and Microsoft Office Suite.
- Analytical mindset with the ability to interpret data and drive process improvements.
- Ability to work in a fast-paced environment with shifting priorities and tight deadlines.
- Relevant certifications (e.g., FIATA, IATA, or customs brokerage) are a plus.