job description
Join TikTok as an Agency Business Operations Manager in the heart of Bali and drive scalable growth for our APAC region. This is a unique opportunity to shape the future of digital advertising by optimizing agency partnerships, streamlining operations, and implementing data-driven strategies to accelerate business expansion.
As part of our dynamic APAC Project and Operations team, you will play a pivotal role in establishing and refining project management standards, processes, and best practices. Your expertise will ensure seamless collaboration between internal teams and external agency partners, fostering innovation and efficiency in a fast-paced, high-impact environment.
Based in Bali’s vibrant tech hub, you’ll work with a global team while enjoying the island’s inspiring work-life balance. This role is perfect for a strategic thinker with a passion for operational excellence and a track record of scaling business operations in the digital or advertising space.
Responsibility
- Develop and implement scalable operational frameworks to support agency partnerships and business growth in APAC.
- Lead cross-functional projects to optimize workflows, improve efficiency, and reduce operational bottlenecks.
- Collaborate with sales, marketing, and product teams to align agency strategies with TikTok’s business objectives.
- Monitor and analyze KPIs and performance metrics to drive data-informed decision-making.
- Establish best practices for project management, including tools, methodologies, and documentation standards.
- Act as the primary liaison between TikTok and agency partners, ensuring clear communication and alignment on goals and deliverables.
- Identify and mitigate risks in agency operations, proactively addressing challenges to maintain business continuity.
- Mentor and train internal teams and agency partners on operational processes and tools to enhance productivity.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Operations Management, or a related field. MBA or advanced degree is a plus.
- Minimum 5+ years of experience in business operations, project management, or agency management, preferably in the digital advertising or tech industry.
- Proven track record of scaling operations and managing complex, cross-functional projects in a high-growth environment.
- Strong analytical skills with proficiency in data visualization tools (e.g., Tableau, Power BI) and Excel.
- Excellent communication and stakeholder management skills, with the ability to influence and align diverse teams.
- Experience with Agile, Scrum, or Lean methodologies and project management tools (e.g., Asana, Jira, Trello).
- Deep understanding of agency business models and the digital advertising ecosystem.
- Ability to thrive in a fast-paced, ambiguous environment with a solutions-oriented mindset.