job description
Join Leoch Battery, a global leader in advanced battery and energy storage solutions, as our After Sales Technical Engineer in the vibrant tech hub of Canggu, Bali. This is a unique opportunity to combine your technical expertise with customer-centric problem-solving in a dynamic, fast-growing industry. As a key member of our After Sales Department, you'll play a crucial role in ensuring customer satisfaction, optimizing product performance, and driving continuous improvement in our cutting-edge battery technologies.
In this role, you'll work with a diverse team of engineers and technical specialists to provide expert support for our commercial and industrial battery systems. From troubleshooting complex technical issues to implementing preventive maintenance programs, you'll be at the forefront of delivering exceptional service to our clients across Southeast Asia. This position offers excellent career growth opportunities, exposure to international projects, and the chance to work with state-of-the-art energy storage solutions that are shaping the future of renewable energy.
Based in Canggu, you'll enjoy a perfect work-life balance with Bali's world-class beaches, digital nomad community, and thriving tech ecosystem. Leoch Battery offers a competitive compensation package, comprehensive benefits, and a collaborative work environment where innovation and technical excellence are celebrated. If you're a problem-solver with a passion for sustainable energy solutions, we want to hear from you!
Responsibility
- Provide technical support and troubleshooting for Leoch Battery's commercial and industrial battery systems, ensuring optimal performance and customer satisfaction
- Conduct on-site and remote diagnostics to identify and resolve complex technical issues in battery storage systems
- Develop and implement preventive maintenance programs to maximize product lifespan and reliability
- Collaborate with cross-functional teams to improve product design based on field performance data and customer feedback
- Create and maintain technical documentation, including service manuals, troubleshooting guides, and training materials
- Train and support customers and distributors on proper battery system operation, maintenance, and safety protocols
- Analyze warranty claims and provide detailed technical reports to support quality improvement initiatives
- Stay current with emerging battery technologies and industry best practices to drive continuous improvement
Qualifications
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related technical field
- Minimum 3 years of experience in technical support, field service, or after-sales engineering, preferably in battery or energy storage systems
- Strong understanding of battery chemistry, charging systems, and power electronics
- Proficient in using diagnostic tools and software for battery system analysis
- Excellent problem-solving skills with ability to work under pressure in fast-paced environments
- Strong communication skills in English (both written and verbal); additional languages are a plus
- Ability to travel regionally (up to 30% of the time) for on-site customer support and training
- Experience with CRM systems and technical documentation tools is highly desirable