job description
Join Pioneer Coachbuilders as an After Sales Clerk and play a pivotal role in ensuring exceptional customer service and seamless post-sale support. Based in the vibrant regions of Bali, this position offers a dynamic work environment where you will manage customer interactions, service requests, and warranty documentation with precision and professionalism.
As an After Sales Clerk, you will be the bridge between our valued customers and our service teams, ensuring that every inquiry is handled efficiently and every issue is resolved to the highest standard. Your organizational skills and attention to detail will contribute directly to customer satisfaction and the company’s reputation for excellence.
If you are a proactive individual with a passion for customer service and a knack for administrative tasks, we invite you to apply and grow your career with us in one of Bali’s most exciting work settings.
Responsibility
- Maintain accurate and detailed records of customer interactions, service requests, and warranty claims.
- Coordinate with service teams to ensure timely resolution of customer issues and follow-ups.
- Process and document warranty claims, ensuring compliance with company policies and procedures.
- Provide exceptional customer service by addressing inquiries, concerns, and feedback professionally and promptly.
- Assist in preparing reports on after-sales activities, customer feedback, and service performance metrics.
- Liaise with internal departments to facilitate smooth communication and efficient problem-solving.
- Manage and update customer databases to ensure information is current and accessible.
- Support the sales team by providing post-sale assistance and ensuring customer satisfaction.
Qualifications
- Diploma or equivalent in Business Administration, Customer Service, or a related field.
- Proven experience in an administrative or customer service role, preferably in the automotive or manufacturing industry.
- Strong organizational and time-management skills with the ability to multitask effectively.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Proficiency in Microsoft Office Suite and experience with CRM or database management systems.
- Attention to detail and a high level of accuracy in record-keeping and documentation.
- Ability to work independently and as part of a team in a fast-paced environment.
- Fluency in English; additional languages are a plus.