job description
Join a dynamic team as an Administrative & Customer Service Executive for a leading premium Spanish food distributor with a global reach. This role offers a unique opportunity to blend administrative excellence with exceptional customer support, ensuring seamless operations and client satisfaction in the fast-paced world of international food logistics.
Based in the vibrant regions of Bali, you will play a pivotal role in coordinating logistics, managing client inquiries, and maintaining strong relationships with international partners. With comprehensive international logistics training provided, you’ll gain expertise in handling cross-border shipments, customs documentation, and supply chain optimization.
Ideal for detail-oriented professionals with a passion for customer service and a flair for organization, this position offers a competitive salary, career growth, and the chance to work in a multicultural environment. If you thrive in a role that combines administrative precision with client-facing engagement, this is your opportunity to shine.
Responsibility
- Manage and process customer orders, ensuring accuracy and timely delivery for premium Spanish food products.
- Coordinate with international logistics partners to track shipments, resolve delays, and optimize delivery routes.
- Handle customer inquiries, complaints, and feedback with professionalism, providing solutions that enhance satisfaction and loyalty.
- Maintain and update administrative records, including invoices, contracts, and inventory logs, with meticulous attention to detail.
- Prepare and verify customs documentation, ensuring compliance with international trade regulations.
- Liaise with suppliers, distributors, and internal teams to streamline communication and operational workflows.
- Develop and implement customer service strategies to improve response times and service quality.
- Assist in organizing promotional events, trade shows, or client meetings to boost brand visibility and partnerships.
Qualifications
- Minimum 2 years of experience in administrative support, customer service, or logistics coordination, preferably in the food distribution or FMCG sector.
- Strong proficiency in English (written and verbal); additional fluency in Spanish or Indonesian is a plus.
- Excellent organizational and multitasking skills, with the ability to prioritize tasks in a fast-paced environment.
- Familiarity with inventory management systems, CRM tools, or ERP software (e.g., SAP, Salesforce).
- Problem-solving mindset with a proactive approach to resolving customer and operational challenges.
- High level of professionalism and discretion when handling sensitive client or company information.
- Bachelor’s degree in Business Administration, Logistics, or a related field is preferred.
- Experience in international trade, customs procedures, or supply chain management is highly advantageous.